Responsible Gaming
At Gamblezen, we are dedicated to creating a secure and enjoyable atmosphere for our Australian players. We view gaming as a form of entertainment that should be approached with responsibility. This page details the tools and support systems in place to help you maintain control and ensure the experience remains positive. The welfare of players at the casino Gamblezen is our primary concern, and we provide extensive resources to support responsible gaming habits.
Our Commitment to Player Protection
Our operational ethos is centred around player protection. We consider it our responsibility to foster a safe environment where players can explore our vast library of games with peace of mind. This commitment includes offering transparent information, accessible tools, and connections to professional support. We advise all players to treat gaming as a recreational pursuit, funded by a budget allocated for entertainment purposes.
Identifying Problematic Gaming Behaviour
Recognising the signs of problematic gaming is crucial for maintaining control. A self-assessment can be a helpful tool for reflecting on gaming habits. Please consider the following questions:
- Do you find it hard to stop playing after a certain amount of time or money has been spent?
- Have you ever concealed the extent of your gaming from others?
- Is gaming negatively impacting work, studies, or personal relationships?
- Do you feel an urge to increase wager amounts to achieve the same feeling of excitement?
- Are you attempting to win back money that was recently lost?
Answering ‘yes’ to one or more of these questions may indicate that using our responsible gaming tools or seeking professional advice could be beneficial.
Tools to Help You Stay in Control
Gamblezen offers a suite of account management tools to help regulate gaming activity. These features are designed for ease of use and can be activated at any time.
Setting Financial Limits
Players have the option to establish daily, weekly, or monthly deposit limits to manage their spending. This proactive tool helps ensure that funds deposited remain within a comfortable budget. To activate a limit, please reach out to our support team.
Cooling-Off and Self-Exclusion
If a break from gaming is needed, two options are available. A ‘Cooling-Off’ period allows for a short-term account suspension, from 24 hours up to several weeks. For a longer-duration measure, ‘Self-Exclusion’ can be requested, which will restrict account access for a minimum of six months. Both of these can be initiated by contacting customer support.
Age Verification
We strictly enforce an 18+ policy. All accounts undergo verification processes to prevent underage individuals from accessing the platform. Any account identified as being used by a minor will be closed without delay.
Access to Professional Support
For anyone requiring additional support, several professional organisations across Australia offer confidential and free assistance. We recommend considering services such as:
- Gambling Help Online
- Gamblers Anonymous Australia
- Lifeline Australia
These groups provide specialised guidance and support for individuals and their families. To learn more about our operational principles, please read the Gamblezen about us page.
Tips for Playing Responsibly
Adopting a balanced approach to gaming is essential. Here are a few simple tips to keep in mind:
- Play for entertainment, not as a source of income.
- Only use funds that you are comfortable with losing.
- Establish clear time and money limits before each session.
- Avoid gaming when feeling stressed, angry, or otherwise emotionally vulnerable.
- Take regular breaks from playing to refresh.
Should there be any concerns about gaming activity, our support team is available 24/7 through Live Chat and email to assist with using the available tools.